We offer the following payment methods for your convenience when shopping with us online:
Mastercard
VISA
American Express
Apple Pay
Google Pay
Shop Pay

Please note that we only charge credit and debit cards once the order is shipped. To ensure the security of your transaction, the name and address provided during the checkout process must match the information associated with the credit card used for payment. It is important for us to verify this information. Therefore, we reserve the right to cancel any order that does not meet these criteria.

You can easily locate your order number in the following places:
1. Confirmation email: Your order number will be included in the confirmation email you received after placing your order. Please refer to this email for quick access to your order number.

2. Order-related emails: Each email related to your order, such as shipping updates or delivery notifications, will also include your order number. Please check these emails for easy reference.

Yes! The Dubs Flex can be machine washed at 30 degrees or hand-wash cycle.

The Dubs Glide is best suited for hand-washing. You might notice that the colour may run slightly on the toe guard, which is perfectly normal and just part of the washing process.

Yes! 

Every size is individually graded and sized from the ground up, providing ample fitting and growing space for natural development and movement of little toes.

Our robust sole features a "window toebox," distinct from a 'fashion or sports toe box,' ensuring toes are protected and not squashed. Perfect for little heros with wide feet.

Our shoes measure true-to-size.

Please Refer to our handy fitting guide to get the perfect fit.

Great question!

Our sugarcane sole is precisely that, the foundation of the shoe, crafted from the super material, sugarcane.

This material is incredibly comfortable, lightweight, and highly flexible, making it the ideal sole for our little heroes' feet.

Most importantly, it's environmentally friendly. A natural, fully renewable resource that grows rapidly and even helps remove carbon from the atmosphere as it grows.

At Dubs, our mission is to become the most sustainable and planet-friendly shoe brand ever.

We achieve this by using low-impact, eco-friendly materials like recycled plastic bottles, sugarcane, chrome-free leather, and recycled foam.

Explore further on Our Materials page.

We prioritise the comfort and fit of growing children's feet.

Unlike many popular high street brands that shrink down adult styles, we individually grade and fit each size from scratch.

This ensures that every size offers the fitting and growing room necessary for natural development and movement.

Features like a spacious toe-box for wiggling and growing toes, you'll will never have to worry about poorly fitted shoes stopping the fun.

Find out more by reading our Designed for Kids page

This is great news.

You are starting your circular journey and helping those kids who needs shoes the most!

Address is Sals Shoes, Storage King, Enterprise Way, Edenbridge, TN8 6HF

More information on our Sustainability page

Order processing times
For all UK orders, please allow 2-5 business days for the order to be processed, plus 48hrs for delivery. Orders placed after 12 pm are treated as if they came in the next business day.

All orders will be delivered through Evri (formerly Hermes) tracked 48hrs

International Shipping
Please contact hello@dubsuniverse.com if you'd to buy from outside the UK